Terms of service

Who these cover

These terms are the agreement between you and WolfpackFront Designs when you buy a website build or a Watchtower care plan, or when we manage advertising for you. Using the free assessment doesn’t make you a client and doesn’t oblige you to anything.

Nothing here replaces what we agreed with you directly. If a written quote or scope says something different, that document wins.

Website builds

A build is quoted at a fixed price, agreed before any work starts. The quote names what is included. Work outside it is quoted separately before it happens — we don’t bill you for a surprise.

A build needs things from you: content, images, access to your domain, and answers. If those don’t arrive, the timeline moves. We’ll tell you when that happens rather than letting it drift quietly.

The 30-day guarantee below applies to care plans, not to builds. Fixed-quote project work is finished and delivered, so it is not refundable once accepted.

Care plans

Watchtower care plans bill monthly, in advance, and run month to month. There is no minimum term and no notice period. Cancel and the plan stops at the end of the month you have already paid for; we don’t bill you again after that.

Each plan’s scope is what is listed for it on our pricing page at the time you subscribe. Monthly content edits are the ordinary kind — text, images, hours, staff. A redesign or a new feature is a build, quoted separately.

We may change plan prices, but not the price of a plan you are already on without telling you at least 30 days ahead of the change, in time for you to cancel instead.

The 30-day watch guarantee

Try any Watchtower care plan for a month. If you don’t think the watch is worth it — for any reason — tell us within 30 days of your first payment and we refund that first month in full.

No forms and no retention call: an email is enough. You keep the report we produced, and you keep your site and your domain, because they were yours to begin with. The guarantee covers the first month of a care plan, once per client, and does not cover build work.

Advertising

Campaigns run in your Google and Meta accounts, and those platforms bill your card directly. We put no markup on ad spend — no percentage, no rebate, no spread. You can read the platform invoice yourself.

Our management fee is separate, flat, and agreed before anything runs. It is set in bands by monthly spend and never as a percentage of your budget, so we never earn more by telling you to spend more.

What we cannot promise is a result. We can promise the measurement is honest: leads tied to the click that produced them, outcomes recorded as they really happened, and won work reported back to the ad platform with its real value. Anyone guaranteeing you a cost per lead before they have seen a month of your data is guessing.

What you own

Your site, your domain, your content, your analytics and your ad accounts are yours — during the work and after it. They are set up in your name from the start. If you leave, you keep all of it, and we will hand over access rather than make you ask twice.

Once a build is paid for, the site we made for you is yours to keep, change, or move to somebody else. We keep the right to describe the work and show it in a portfolio unless you ask us not to. The underlying tools and templates we reuse across clients stay ours.

You are responsible for the content you give us — that you have the right to use the text and images you send, and that what they say about your business is true.

Payment

Card payments are processed by Stripe. We never see or store your card details. A recurring plan renews on the same day each month until you cancel.

If a payment fails we’ll tell you and try again before anything stops. We would rather email you than silently switch off a site your customers are using.

What we’re responsible for — and what we’re not

We do the work carefully and we fix our own mistakes. But parts of the internet are outside anyone’s control: hosting outages, platform policy changes, search-ranking changes, and the acts of third parties. We monitor and we tell you promptly, and that is what a watch is — not a promise that nothing will ever break.

If something goes wrong and it is our fault, our liability to you is limited to the fees you paid us in the three months before the problem arose. Neither of us is liable to the other for indirect or consequential losses — lost profit, lost business, lost data.

Nothing here limits liability that the law does not allow us to limit.

Ending things

You can cancel a care plan at any time, for any reason, by email. We may end an engagement too — with notice, and with a refund of anything paid for work not yet done — if payment stops, or if we are asked to publish something unlawful or deceptive.

However it ends: you keep your site, your domain and your accounts, and we hand over access.

Governing law

These terms are governed by the laws of the State of New York, and any dispute belongs in the state or federal courts there.

Before anyone goes near a court, email us. Almost everything is faster to fix by talking.

Changes to these terms

We update this page when what we actually do changes, and the date at the top moves with it. If a change materially affects a plan you are on, we tell you before it takes effect — we don’t expect anyone to re-read a legal page on a schedule.

Questions

Email hello@wolfpackfrontdesigns.com or call (516) 640-1474.